Payment Policy

Payment Policy

Last updated: June 18, 2026

At Ellis Ridge, we offer several secure payment options. Available payment methods may vary depending on your country, location, device, payment provider, and checkout availability.

Customers are responsible for reviewing and selecting the available payment options shown at checkout before placing an order.

  1. Available Payment Methods

The available payment methods are displayed during checkout.

Depending on your location and checkout availability, payment options may include, but are not limited to:

Credit card
Debit card
Visa
Mastercard
American Express
PayPal
Klarna
Shop Pay
Apple Pay
Google Pay
Other local or express payment methods shown at checkout

Ellis Ridge does not guarantee that every payment method will be available for every customer, country, order, or device.

  1. Payment Security

All payments are processed through secure third-party payment service providers.

Payments are transmitted through encrypted and secure connections. Ellis Ridge does not store full credit card numbers, debit card numbers, or complete payment credentials on its own servers.

Payment information is handled by our payment service providers in accordance with their own security standards, terms, and privacy policies.

  1. Payment Processing

Orders are processed only after payment has been successfully completed and received.

If a payment is declined, incomplete, reversed, flagged for review, or otherwise unsuccessful, the order may not be processed.

Ellis Ridge reserves the right to cancel or hold an order if there are payment issues, suspected fraud, incorrect billing information, unauthorized payment activity, or other security concerns.

  1. Payment Authorization and Fraud Prevention

By placing an order, you confirm that you are authorized to use the selected payment method and that the payment information provided is accurate and complete.

We may use third-party fraud prevention tools, payment verification systems, and security checks to help protect our customers and our business.

If we are unable to verify a payment or if an order is considered high risk, we may cancel the order and issue a refund where appropriate.

  1. Refunds

If you are entitled to a refund, for example after an approved return, cancellation, or other approved resolution, the refund will be issued to the original payment method used for the order.

For approved returns, refunds are issued only after the returned item has been received, inspected, and approved at the applicable return address.

Once approved, the refund will be issued within 14 days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

  1. Chargebacks and Payment Disputes

If you have a question, concern, or issue with your order or payment, please contact us first at info@ellis-ridge.com so we can review the matter and try to resolve it quickly.

Nothing in this Payment Policy limits any payment dispute, billing error, chargeback, or consumer protection rights you may have under applicable law.

  1. Currency and Pricing

Prices are shown in the currency displayed on our website or at checkout.

Depending on your bank, card issuer, payment provider, or location, additional currency conversion fees, foreign transaction fees, or payment processing fees may apply. These fees are charged by your bank or payment provider and are not controlled by Ellis Ridge.

  1. Contact

For questions about payments, billing, refunds, or payment issues, please contact us:

Ellis Ridge
Drogendijk 12
Email: info@ellis-ridge.com