Shipping and Delivery Policy

Shipping and Delivery Policy

Last updated: June 18, 2026

At Ellis Ridge, we aim to deliver your order as quickly and accurately as possible. This Shipping and Delivery Policy explains how we process, ship, track, and deliver orders.

Ellis Ridge is located at Drogendijk 12 and can be contacted at info@ellis-ridge.com.

  1. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment has been received.

Business days are Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available for your shipment.

  1. Estimated Delivery Time

After your order has been processed and dispatched, the estimated delivery time is typically 1 to 7 business days, depending on your location, the shipping carrier, customs processing, and other external factors.

Please note that delivery times are estimates only and are not guaranteed unless expressly stated otherwise at checkout or in writing.

Delivery may be delayed during busy periods, holidays, customs procedures, carrier delays, weather conditions, high order volume, incorrect address information, or other circumstances outside our control.

Nothing in this policy limits any rights you may have under applicable law regarding delayed, unshipped, or undelivered goods.

  1. Shipping Method and Origin

Ellis Ridge works with third-party suppliers, fulfillment partners, logistics providers, and shipping carriers.

To reduce unnecessary inventory and product waste, certain items may be shipped directly from our supplier or fulfillment partner in China.

Depending on your delivery country and applicable import rules, customs duties, import taxes, tariffs, brokerage fees, or other charges may apply. Unless clearly stated otherwise at checkout, these charges are the responsibility of the customer.

The exact shipping carrier may vary depending on the product, destination, shipping method, and availability.

  1. Shipping Costs

Shipping costs, if any, are shown at checkout before you place your order.

Shipping costs may vary depending on the destination, product weight, order value, shipping method, and available carrier options.

Any shipping promotions, free shipping offers, or discounted shipping rates may be subject to specific conditions, minimum order values, or availability.

  1. Tracking Your Order

Once your order has been shipped, you will receive tracking information by email where available.

Customers are responsible for monitoring their tracking information through the tracking link provided by email or through our website where applicable.

It is the customer’s responsibility to follow the tracking status and check whether the package will be delivered to the shipping address or to a pickup point, parcel shop, locker, post office, or carrier location.

If a package is delivered to a pickup point or carrier location, the customer is responsible for collecting it within the time period provided by the carrier.

If your delivery takes longer than expected or if there appears to be an issue with your tracking information, please contact us first at info@ellis-ridge.com so we can help review the situation and work toward a solution.

  1. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please carefully check your shipping details before placing your order.

If you notice an error in your shipping address, contact us as soon as possible at info@ellis-ridge.com, preferably within 24 hours after placing your order.

We cannot guarantee that address changes can be made after an order has been processed, fulfilled, or shipped.

Ellis Ridge is not responsible for delays, failed deliveries, lost packages, returned shipments, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.

  1. Delivery Responsibility

Once a package has been handed over to the carrier, delivery is handled by the shipping carrier or logistics provider.

If tracking information shows that a package was delivered to the shipping address provided at checkout, Ellis Ridge is not responsible for replacing or refunding the order unless required by applicable law or unless the issue was caused by our error.

If tracking shows delivery but you have not received the package, please first check around your delivery location, with household members, neighbors, building management, mailroom staff, or the local carrier. You may also need to contact the carrier directly.

We will assist where reasonably possible, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.

  1. Customs, Duties, and Import Charges

Some orders may be shipped internationally, including from suppliers or fulfillment partners in China.

Depending on your country, state, or local rules, your order may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges.

These charges are not controlled by Ellis Ridge and may be collected by the carrier, customs authority, postal service, or other relevant party before or after delivery.

Unless clearly stated otherwise at checkout, the customer is responsible for any applicable customs duties, taxes, import fees, tariffs, or related charges.

Refusal to pay customs or import charges may result in delay, return, abandonment, or destruction of the package. In such cases, shipping costs, return costs, customs charges, and other related costs may be deducted from any refund where permitted by law.

  1. Delays and Undelivered Orders

If your order is delayed, please contact us at info@ellis-ridge.com so we can review the tracking information and assist where possible.

If we are unable to ship your order within the stated or legally required timeframe, we will follow applicable legal requirements, which may include notifying you of the delay, asking whether you agree to the delay, or issuing a refund for the unshipped item.

If a package appears to be lost in transit, we may need to investigate the shipment with the carrier or logistics provider before offering a resolution.

  1. Contact

If you have any questions about shipping, delivery, tracking, or your order status, please contact us:

Ellis Ridge
Drogendijk 12
Email: info@ellis-ridge.com